Support¶

How to get help with Hanergy, report issues, and connect with the community.

Documentation¶

The documentation site you are reading now covers installation, configuration, device guides, troubleshooting, and reference material.

• Documentation: docs.hanergy.app

Reporting Issues¶

If you encounter a bug or unexpected behavior, file an issue on GitHub:

• GitHub Issues: gitlab.com/hanergy.app/ha-apps-repo/issues

When filing an issue, please include:

1. Hanergy version (shown in Settings > About)
2. Home Assistant version (Settings > About in HA)
3. Deployment method (HA Add-on or Docker)
4. Relevant add-on logs (Settings > Add-ons > Hanergy > Log -- look for level=ERROR lines)
5. Your configuration (sanitize entity IDs if you prefer privacy)
6. Steps to reproduce the issue

Email Support¶

For direct assistance or license-related questions:

• Email: support@hanergy.app

Community¶

Join the community to share configurations, ask questions, and discuss strategies:

• Discord: discord.gg/hanergy

Before Reaching Out¶

Many common issues can be resolved quickly by:

1. Checking the Troubleshooting section
2. Reviewing the Decision Timeline on the dashboard (it shows the reason for every skip and action)
3. Verifying entity IDs in HA Developer Tools > States
4. Checking add-on logs for level=ERROR entries